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Support Makeover Earns Coremetrics Top Analyst Marks – Even as Company Reduces Support Costs
Updated 1 month, 2 weeks ago
Source: http://blog.parature.com/
Download the Coremetrics success story
Every day, more than 2,000 online business sites globally – with transactions representing over $20 billion per year – rely on Coremetrics to optimize their online marketing.
Most significantly, the company’s clients are happy. Yet not that long ago, Coremetrics recognized it was time to take support to the next level to drive client satisfaction.
“We recognized the need to provide our clients the 24×7 help needed, but in a scalable ...
- 26 comments on this story
Showing 9 relevant reactions out of 26.
ychappell 1 month, 2 weeks ago on Twitter
RT Discover how Coremetrics makes clients happy using @Parature #CustomerService sw Customer Success Story http://bit.ly/2AH8G #scrm
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Parature 1 month, 2 weeks ago on Twitter
RT Discover how Coremetrics makes clients happy using @Parature #CustomerService sw Customer Success Story http://bit.ly/2AH8G #scrm
Reply
GaryMcNeil 2 months, 4 weeks ago on Twitter
How 2 improve cust sat 2 90%, agent response times 2 92% & agent product knowledge 2 91% http://bit.ly/2AH8G #customerservice @parature
Reply
Parature 2 months, 4 weeks ago on Twitter
How 2 improve customer satisfaction to 90%, agent response times to 92% & agent product knowledge 2 91% http://bit.ly/2AH8G #customerservice
Reply
ychappell 3 months ago on Twitter
RT Web SS w/@Parature allowed us 2 keep supp staff levels the same.We’ve grown our client base by 350% w/o adding head# http://bit.ly/2AH8G
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daynaten 3 months ago on Twitter
RT Web SS w/@Parature allowed us 2 keep supp staff levels the same.We’ve grown our client base by350% w/o adding hdcount http://bit.ly/2AH8G
Reply
Parature 3 months ago on Twitter
Web SS w/Parature allowed us 2 keep supp staff levels the same.We’ve grown our client base by 350% w/o adding headcount http://bit.ly/2AH8G
Reply
uberVU - social comments 3 months ago on Wordpress
Social comments and analytics for this post…
This post was mentioned on Twitter by Parature: Increase your customer #loyalty to 90%! Discover how @coremetrics -mktg optimization SW provider did it http://bit.ly/2AH8G #customerservice…
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Parature 3 months ago on Twitter
Increase your customer #loyalty to 90%! Discover how @coremetrics -mktg optimization SW provider did it http://bit.ly/2AH8G #customerservice
Reply
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