A great internal social knowledge sharing tool?

JohnFMoore 2 months, 3 weeks ago on Twitter

A great internal social knowledge sharing tool? @FuzeDigital : http://bit.ly/8qVvj #social #cmo #cio #learning #ssc

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uberVU - social comments 2 months, 3 weeks ago on Wordpress

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This post was mentioned on Twitter by JohnFMoore: My latest, A great internal social knowledge sharing tool? @FuzeDigital : http://bit.ly/8qVvj #social #cmo #cio #learning #ssc…

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uchowsocial 2 months, 3 weeks ago on Twitter

By @-JohnFMoore A great internal social knowledge sharing tool? @FuzeDigital : http://bit.ly/8qVvj #-social #cmo #cio #learning #ssc

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A great internal social knowledge sharing tool? « Random Thoughts … CXO ceo cfo cto coo cio 2 months, 3 weeks ago on Wordpress

[...] posted here:  A great internal social knowledge sharing tool? « Random Thoughts … By admin | category: ceo, cio, cto | tags: are-often, bright-shiny, cio, content, cto, [...]

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Chuck Van Court 2 months, 3 weeks ago on Wordpress

Greetings John:

Thanks again for getting to know more about us and for sharing your thoughts with others.

Our system’s architecture was indeed designed from the ground up to facilitate knowledge sharing among all stakeholders in a company’s support ecosystem. From our perspective a support ecosystem facilitates staff, partners and customers to support each other with internal and outward facing roles, responsibilities and relationships.

Since using our technology to provide outstanding customer care across all channels has a clear ROI and serves a vital role in creating customer loyalty, most companies do initially utilize the Fuze Suite in customer care. However, many customers have also come to utilize the Fuze Suite internally to support operations, which they especially like since it generally does not cost them any more.

As you have called out in this post, the foundation of the Fuze Suite is a community knowledge base that includes the necessary processes and metrics required to motivate and reward people internal and external to an organization to create new KB content AND to refine existing KB content; all the while preserving the editorial controls over the content that is commensurate with the inherent risks associated with who will be using the content and how it is used. The technique commonly seen today of integrating KBs with communities can indeed often result in the community generating new KB content, but does nothing to improve existing KB content.

Traditional knowledge base content does not continually evolve based on broad, real-world insights and therefore cannot realistically provide sustainable value, but instead can quickly become simply repositories of content rather than evolving knowledge. A such, some people have understandably concluded that knowledge bases are old-school technology best cast aside in favor of wikis, forums and other community-centered technologies. But when the community is placed IN the KB it can create sustainable value and serves an important need to quickly get people to answers that they can count on and that the brand extending the content will stand behind. Your readers may be interested in checking out http://bit.ly/3aC5aj for more thoughts and examples of this.

Your singling out of our patent-pending reputation engine cuts to the core of a critical part of our knowledge base and our upcoming Fuze Social release. The currency (contribution points) of our reputation engine provides a highly leveragable metric measuring and categorizing specific demonstrated skills over discrete time frames. No one is a guru in all disciplines and even gurus can’t rest on a “guru” moniker with this model!

Thanks again for covering Fuze.

We welcome all and any questions.

Bests, Chuck Van Court

CEO and Founder of Fuze Digital Solutions ... See all content Hide content

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JohnFMoore 2 months, 3 weeks ago on Twitter

My latest, A great internal social knowledge sharing tool? @FuzeDigital : http://bit.ly/8qVvj #social #cmo #cio #learning #ssc

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