Episode 14 - Where Does Customer Service End?

Updated 4 months, 1 week ago

Source: http://www.outlawdesignblog.com/

I’m all about customer service. I have kind of taken on the Zappos philosophy when it comes to that area. I constantly go above an beyond to help my customers out. Rather than just give them design advice, I also help them with their business and marketing for free. I’m around to answer any of their questions five days a week and sometimes on the weekends. I make small changes to the site for free and a lot of other things that I could easily charge for.

Normally this isn’t ...

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You make many valid points.  I just want to clear up the fact that I dont think the free things I do for clients are the only reason they come back.  I think its just an added bonus.  That said,  I totally know what you mean about starting to resent clients.  I have had a few of those in the past and its just not a good feeling.  I dont usually have a lot of clients go overboard with asking for \"free ... See all content

4 months, 1 week ago by on Intensedebate

You make a great point.  I think packages can be a great way to add to your business.  This is of course assuming you can create outstanding marketing, copy-writing, and other services.  If your design work is awesome, but your additional survices are subpar, then these extras could do more to hurt you than to help improve your customer service.

4 months, 1 week ago by on Intensedebate

In order to provide great design, the designer needs to offer way more than design. Perhaps consider packages with different options. One with a full range of marketing (and even copywriting) services, including design; another with just the basics. Some people think we sit down with a pen and doodle up a logo in a few hours. It's a complex process that takes lots of research, question-asking ... See all content

4 months, 2 weeks ago by giulietta on Wordpress

In order to provide great design, the designer needs to offer way more than design. Perhaps consider packages with different options. One with a full range of marketing (and even copywriting) services, including design; another with just the basics. Some people think we sit down with a pen and doodle up a logo in a few hours. It's a complex process that takes lots of research, question-asking ... See all content

4 months, 2 weeks ago by on Intensedebate

[...] Originally posted here:  Outlaw Design Blog » Episode 14 - Where Does Customer Service End? [...]

4 months, 2 weeks ago by Valuable Internet Information » Outlaw Design Blog » Episode 14 - Where Does Customer Service End? on Wordpress

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