Alfonz

I used to work for Hoyts in NSW as a manager up until a year ago when I realised just how morally bankrupt the company had become.

There are so many management problems that I couldn’t give a succinct enough summary for this site. Basically, customers are treated with total contempt.

Hoyts pushes their offer into the market rather than listening to what customers want. No one in Hoyts understands the “marketing concept”.

The Hoyts marketing department just makes pretty coloured coupons and flyers and that’s it- there is no performance measurement relating to customer satisfaction or the level of complaints. If someone complains they are sent free tickets to shut them up. The substance of the complaint is ignored- no feedback is actually taken seriously beyond the patronising line in the response letter “thank you for your feedback”.

The focus of the entire company is on this thing they call the SPA- (the avg amount customers spend on the candy bar). Everything they do is about maximising candy bar revenue.

They even have a travelling circus they call the “star team” where staff are put into mini workshops and instructed how to best pressure customers into a sale or to upsize their purchase- even down to the unethical point of pressuring young kids to hand over their $$!! It would be a scandal if the media latched onto it!!!!!!!

The staff are set sales quotas and targets and are disciplined if they fail to meet them. This explains why everyone is always made to file through the candy bar like farm animals- so the staff are given the opportunity to wring out every last cent from customers that they possibly can.

I remember the complaints and abuse I received at my cinema when the box office was closed- did Hoyts listen to these? No. They gave us scripts on what spin to employ to mask the money vacuum intention. Hoyts used to be the cinema of excellence. Now every Hoyts is grossly understaffed to reduce costs, the staff are sick of the stupidity and out of touch attitude of management so of course they look like they don’t want to be there. The staff work their backsides off and are shown the underwhelming loyalty by Hoyts by having their hours cut down to near nothing as they turn 18 and get a 60c per hour pay rise. You are dealing with 15-17y.o kids each time you go to Hoyts.

The front line managers get complaints/abuse every day but don’t even bother to pass it on as no one in Hoyts cares. As for the website, again, this was done on least cost- not customer feedback or the intention of providing an excellent customer interface. It’s all show with Hoyts, so substance. Anything they say to the contrary is total b/s. ... See all content Hide content

1 week, 6 days ago onWordpress in mumbrella.com.au

Only those whose religion is the environment still believe in AGW. The lying (so-called) scientists who started the idea have been proven to be frauds. They should be put in jail.

Since there is no evidence that man causes global climate change, it is therefore purely a matter of faith.

If it were not a religion, man-made global warming would have been proven empirically with honestly collected data and detailed procedures that were widely peer-reviewed with consistently repeatable results.

I believe that most of the “scientists” knew it was all a fraud but it was their gravy train so they just went along.

Those who still blindly believe, liberal activists and politicians, are delusional, stupid and/or corrupt. ... See all content Hide content

1 month ago onWordpress in thinkprogress.org