Posted by Leyre Velasco, 27th October, 2009
The term Web 2.0 is associated with web applications which facilitate interactive exchange of information, data sharing, and collaboration on the world wide web. It is thought to have been coined after a conference held by O´Reilly media in 2004. The web 2.0 philosophy promotes web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, not to mention social networks aimed at various sociological ...
profiles.
Companies are more and more implementing community knowledge bases enabling users to solve product and customer service issues on their own. In Panda Security, we are particularly sensitive to this issue and have deviced additional means of Support such as forums, multimedia tutorials, blogs, etc.
The Panda Security International Technical Support Forum for example, enables not only moderators, but users to directly help one another. These new sources improve the quality of support as massive feedback is obtained directly from the users themselves. Community knowledge bases create smarter, more informed customers and users. Content can be authored by both internal and external resources providing a rich source of information relating to the company’s products and services. What´s more, collaboration is a key issue: It improves decision-making, and enables knowledge workers to meet mission objectives with the best information available. However, for an average user, technology in this regard may have already gone too far, and the user finds himself not really prepared to face the trend in technology, some users even questioning the validity of all these tools.
So, before web 3.0*, the natural evolution of web 2.0, spreads, let´s test how web 2.0 you are!! Simply fill in this quiz on social media and web 2.0 by Quizible and check how many of the 32 icons you recognize!!
Web 3.0*: a concept which aims to transform the network in a data base, in search of making content accessible by non-browser applications and towards artificial intelligence and the semantic web.
If you think you need to improve your web 2.0 skills, check this video to grasp the basic concept of web 2.0!
Why don´t you share your experiences with us and tell us which of the various collaborative tools you find most useful generally speaking? Thanks a lot! Your feedback is really useful to us, as we constantly work to provide you with the most user-friendly tools!!
Hide
